Privacy Policy

1. INTRODUCTION AND OVERVIEW

Down to Earth Dirt Work, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dtedirtms.com (the "Website"), contact us, request services, or communicate with us through any channel, including SMS text messaging and email.

By using our Website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and do not submit your personal information to us.

This Privacy Policy should be read together with our Terms of Use, which are available separately on our Website.

2. INFORMATION WE COLLECT

a. Information You Provide Directly

When you contact us, submit a quote or service request, schedule an appointment, or otherwise communicate with us, we may collect:

• Full name
• Mobile phone number and/or landline phone number
• Email address
• Property address or project site address
• Project details, descriptions, scope of work, or special requests submitted through contact forms, quote request forms, or direct communication

b. Information Collected Automatically

When you visit our Website, we and our third-party service providers may automatically collect certain technical data through cookies, web beacons, pixels, and similar tracking technologies, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and clickstream data
• Referring URLs and exit pages
• Geographic location data (city/region level, derived from IP address)

c. Information Received from Third Parties

We may receive personal information about you from third-party advertising and lead generation platforms, including Facebook/Meta Lead Ads and Google Ads, when you engage with our advertisements or complete a lead form through those platforms. The information received typically includes your name, email address, and phone number as you submitted it to those platforms.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

• To respond to your inquiries, quote requests, and service requests
• To schedule appointments, site visits, and project consultations
• To prepare, deliver, and follow up on project estimates and quotes
• To perform, coordinate, and manage the services you have requested
• To send transactional communications, including invoices, payment receipts, payment confirmations, and project status updates
• To send appointment reminders and confirmations
• To request reviews, ratings, or feedback following service completion
• To process payments securely through our payment processor
• To maintain our business records and customer history
• To improve our Website, services, and overall customer experience
• To comply with applicable laws, regulations, court orders, and legal obligations
• To protect the rights, property, and safety of our Company, our customers, and the general public
• To detect, investigate, and prevent fraudulent or unauthorized activity

We will not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for their own independent marketing or advertising purposes.

4. SMS / TEXT MESSAGE COMMUNICATIONS - A2P COMPLIANCE DISCLOSURE

IMPORTANT NOTICE REGARDING SMS TEXT MESSAGING

By providing your mobile phone number to Down to Earth Dirt Work, LLC through our Website, a contact form, a quote request form, a verbal agreement, a signed document, a Facebook/Meta or Google lead generation form, or any other opt-in mechanism, and by affirmatively consenting to receive text messages from us, you expressly authorize and consent to receive SMS (Short Message Service) text messages from Down to Earth Dirt Work, LLC at the mobile number you provided.

a. Types of SMS Messages We Send

Down to Earth Dirt Work, LLC sends the following categories of text messages:

• Appointment reminders and confirmations
• Quote and estimate follow-up notifications
• Job status and project progress updates
• Review and feedback requests following service completion
• Direct responses to inquiries you initiate via SMS

We do NOT send unsolicited promotional or marketing text messages. All SMS communications are transactional or service-related in nature and are sent only to individuals who have provided prior express written consent.

b. Message Frequency

Message frequency varies based on your level of engagement with our company and the current stage of your project. You may receive up to 5-10 messages per month, depending on active project status, appointment scheduling activity, and quote follow-up cycles. We will not send messages that are unnecessary or disproportionate to the services being provided.

c. Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any charges imposed by your mobile carrier for sending and receiving text messages, including any standard messaging fees, data usage fees, or other charges. Down to Earth Dirt Work, LLC is not responsible for any charges incurred through your mobile carrier as a result of our SMS communications.

d. How to Opt Out - STOP

You may opt out of receiving SMS text messages from Down to Earth Dirt Work, LLC at any time by replying STOP to any text message received from us. Upon receipt of your STOP message, we will send you a single final confirmation message acknowledging your opt-out request. No further SMS messages will be sent to your mobile number unless you subsequently re-enroll. Opting out of SMS communications does not affect your ability to receive services from us or to communicate with us through other channels such as phone or email.

e. How to Get Help - HELP

If you need assistance with our SMS messaging program, reply HELP to any text message from us. You may also contact us directly through any of the following channels:

• Phone: (601) 706-8862
• Email: support@dtedirtms.com
• Website: https://dtedirtms.com

f. Supported Carriers

Our SMS messaging program is supported by most major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Boost Mobile, Metro by T-Mobile, Cricket Wireless, and U.S. Cellular. Carrier support is not guaranteed across all mobile networks. Carriers are not liable for delayed or undelivered messages. Down to Earth Dirt Work, LLC is not responsible for message delivery failures caused by carrier network issues, device compatibility, or other factors outside our control.

g. Mobile Number Privacy and Sharing

We do not share your mobile phone number with third parties for their own marketing, advertising, or promotional purposes. Mobile information, including your phone number and SMS opt-in consent status, is not shared with affiliates, marketing partners, or any other third parties for marketing purposes. Your mobile number may be disclosed to our SMS technology delivery provider solely for the purpose of transmitting messages on our behalf; such providers are bound by contractual confidentiality and data protection obligations.

IMPORTANT: No mobile opt-in data, consent records, or phone numbers collected in connection with our SMS program will be sold, rented, released, shared, or otherwise disclosed to any third party for any marketing or promotional purpose. This data is used exclusively to deliver the messages you have consented to receive. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

h. Consent Is Not a Condition of Purchase

Your consent to receive SMS text messages from Down to Earth Dirt Work, LLC is entirely voluntary and is not a condition of purchasing, scheduling, or receiving any service from our company. You may request and receive a full scope of our services without providing consent to receive text messages.

i. Re-Enrollment After Opt-Out

If you previously opted out of our SMS program and wish to re-enroll, you may text START to our business messaging number or contact us directly at (601) 706-8862 or support@dtedirtms.com to re-establish consent.

5. EMAIL COMMUNICATIONS

We may send transactional emails to the email address you provide us, including:

• Invoices and payment receipts
• Quote confirmations and follow-up correspondence
• Appointment confirmations and scheduling updates
• Project status and progress notifications

These transactional emails are necessary for the administration of services you have requested. You may opt out of non-essential or marketing email communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly at support@dtedirtms.com. Please note that opting out of marketing emails will not affect your receipt of transactional emails that are necessary to fulfill your active service requests.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to enhance your user experience, analyze Website performance, and support our advertising efforts. Cookies are small text files placed on your device when you visit a website.

a. Types of Cookies We Use

Essential / Functional Cookies
These cookies are necessary for the Website to operate properly. Without these cookies, certain features of the Website may not function as intended. You cannot opt out of essential cookies.

Analytics Cookies
We use Google Analytics to collect aggregated, anonymized information about how visitors interact with our Website. This includes data such as pages visited, time on site, referral source, and device type.

Advertising / Marketing Cookies
We use advertising cookies from Google (Google Ads) and Facebook/Meta (Meta Pixel) to track conversions from our ad campaigns, measure ad effectiveness, and serve relevant advertisements to users who have previously visited our Website (retargeting).

b. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects data about your interaction with our Website, including your IP address, browser type, and pages visited. This data is transmitted to and stored by Google on servers in the United States. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-Out Browser Add-On available at: https://tools.google.com/dlpage/gaoptout

c. Facebook/Meta Pixel

We use the Facebook Pixel, a code placed on our Website by Meta Platforms, Inc. The Facebook Pixel collects data about your visits and actions on our Website and associates that data with your Facebook profile (if you are logged into Facebook) for the purpose of ad targeting, conversion tracking, and campaign optimization. For more information on Meta's data practices, please visit: https://www.facebook.com/privacy/policy/

d. Managing and Disabling Cookies

You may control and manage cookies through your browser settings. You may also opt out of interest-based advertising from participating companies by visiting:

• Digital Advertising Alliance (DAA): https://optout.aboutads.info/
• Network Advertising Initiative (NAI): https://optout.networkadvertising.org/

7. THIRD-PARTY SERVICES AND DISCLOSURES

We work with the following categories of third-party service providers. These providers may have access to your personal information solely to perform services on our behalf and are contractually prohibited from using your data for their own purposes:

a. Payment Processing - Stripe

We use Stripe, Inc. to securely process payment transactions. When you submit payment information, it is collected and processed directly by Stripe and is not stored on our systems. Stripe is a PCI-DSS compliant payment processor. For information on how Stripe handles your data, please review Stripe's Privacy Policy at https://stripe.com/privacy.

b. Advertising Platforms - Google and Facebook/Meta

We advertise through Google Ads (Google LLC) and Facebook/Meta Ads (Meta Platforms, Inc.). These platforms operate independently and may collect data about your interactions with our advertisements and Website. Please refer to Google's Privacy Policy at https://policies.google.com/privacy and Meta's Privacy Policy at https://www.facebook.com/privacy/policy/ for complete information.

c. Customer Relationship Management (CRM) Platform

We use a third-party CRM software platform to manage customer contacts, scheduling, communications, invoicing, and business operations. This platform may store your name, phone number, email address, property address, and service history on our behalf as a data processor. This provider operates under applicable data processing agreements and is bound by confidentiality obligations.

d. SMS Technology Provider

Our SMS communications may be routed through a third-party messaging infrastructure provider. Your mobile phone number is shared with this provider solely for the purpose of delivering text messages you have consented to receive. This provider does not use your number for any other purpose.

We do not sell your personal information to any third party. We do not share or disclose your personal information to third parties for their own independent marketing or promotional purposes.

8. DATA RETENTION

We retain your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, to provide services to you, to comply with our legal and contractual obligations, to resolve disputes, and to enforce our agreements. When your information is no longer needed for these purposes, we will securely delete, anonymize, or de-identify it in accordance with applicable law and our internal data retention procedures.

SMS opt-in consent records and opt-out records are retained for a minimum of 4 years in accordance with A2P messaging compliance best practices and applicable telecommunications regulations.

9. DATA SECURITY

We implement and maintain reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, destruction, or misuse. These measures include secure data transmission protocols (SSL/TLS encryption), access controls, and the use of reputable, security-certified third-party service providers.

However, no method of data transmission over the internet or electronic data storage system is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Right to Opt Out of SMS: Reply STOP to any text message from us at any time
• Right to Opt Out of Email Marketing: Click the unsubscribe link in any marketing email or contact us directly
• Right to Opt Out of Interest-Based Advertising: Use the tools described in Section 6(d) above
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise any of the rights above, please contact us using the information in Section 14. We will respond within a reasonable timeframe and in accordance with applicable law.

11. CHILDREN'S PRIVACY

Our Website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from any person under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records. If you believe that we may have collected personal information from a child under 18, please contact us immediately at support@dtedirtms.com.

12. NOTICE TO MISSISSIPPI RESIDENTS

Down to Earth Dirt Work, LLC is a limited liability company organized and operating under the laws of the State of Mississippi, with its principal place of business in Pearl, Mississippi. While Mississippi has not enacted a comprehensive consumer data privacy statute, we are committed to handling your personal information in a transparent, fair, and responsible manner in full compliance with all applicable federal laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other relevant federal privacy and communications regulations.

Mississippi residents may contact us at any time with questions, concerns, or requests regarding the collection or use of their personal information.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, revise, or modify this Privacy Policy at any time and at our sole discretion. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Website. Your continued use of our Website or services following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

14. CONTACT US - PRIVACY INQUIRIES

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Down to Earth Dirt Work, LLC
Pearl, Mississippi 39208
Website: https://dtedirtms.com
Email: support@dtedirtms.com
Phone: (601) 706-8862